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Vision, Challenges, and Strategy

Our overall Vision is continued pursuit of operational excellence and efficiency, with natural growth driven by investigator demand, increased visibility, and the high quality and value of our services. We are also considering expansion of our Mission to include more academic elements per se, such as involvement of medical students. Our key challenges and strategies to address them are as follows, in order of priority for FY12:

Internal Operations



Increasing administrative demands

Switch to database system to facilitate live study tracking and regular reports

Increasing data entry demands

Hire administrative assistant, starting with needs of a future study (similar to RA history)

Enhance efficiency

Quarterly structured brainstorming sessions for CQI (Continuous Quality Improvement)

Appropriate workload to CRC ratio

Judicious hiring of additional CRCs, RAs as needed

Increase visibility

Website, logo, pens, lab coats, lectures, PPD / flu stations, newsletters, emails, Executive Committee physician-to-physician discussions

Leverage electronic health record to enhance screening and enrollment

Work with CARe (new Cerner – Pitt effort led by Dr. John Kellum)

Increase employee satisfaction

Develop performance metric system with tangible rewards for group and individual excellence



Investigator clients



Requests for greater scope of services (data mgmt, web e-DCF, long-term follow-up, coordinating center) and different services (QI, non-acute care research)

Appropriate expansion / collaboration / outsourcing

Increase satisfaction

Maintain high enrollment, minimize study start-up times

Perceived as expensive by some

“Lease vs own” brochure

Recruit new investigators

Operationalize and spread appropriate payment for work mechanisms, Executive Committee physician-to-physician discussions

Helping underfunded projects

Develop “scholarship fund” – potential sources include indirects, residual PI study funds

Quantify satisfaction

Formal surveys



Continue to Appendices: Studies